Unless stated otherwise prior to deliver:
DIO will leave goods on site with delivery considered in full and completed, without the need for a signature for proof of delivery.
Delivery to all unattended sites are the responsibility of the customer.
Claims are permissible if made within 7 days of delivery or pickup.
Stock items may be returned, however such returns may attract a restocking fee. Products specifically ordered in for you and/or your job are non-returnable
At DIO, we are here to help you. This is why we have a personal service where you will hear from us before each delivery. Any questions or concerns should be addressed then. We find this reduces the need to return stock.
In the instance where you do need to return stock, we will work with you throughout the process. We manage our own transport so you can rest assured knowing that returning stock is easy to manage.
DIO is not liable for any loss caused to the Customer by reason of strikes, lockouts, fires, riots, war, embargoes, civil commotions, acts of God or any other activity beyond it’s control.
In relation to the supply of goods, DIO’s liability is limited to:
(a) replacing the goods or supplying similar goods;
(b) repairing the goods;
(c) providing the cost for replacing the goods or for acquiring equivalent goods; and/or
(d) providing the cost for having the goods repaired.
In relation to the supply of services, DIO’s liability is limited to:
(a) supplying the service again; or
(b) providing for the cost of having the services supplied again.
DIO is not liable, whether claims are made or not, for loss of profit, economic or financial loss, damages, consequential loss, loss of opportunity or benefit, loss of a right or any other indirect loss suffered by the Customer.
If any provision of our Returns policy is not enforceable in accordance with its terms, other provisions which are self-sustaining are, and continue to be, enforceable in accordance with their terms.
DIO are one of our most trusted suppliers. Their customer service is outstanding and they don't make promises they can't keep, which is important to us in keeping projects on schedule. They stock the products we we use and recommend, products that are market leading in terms of sustainability and performance such as Knauf earth wool insulation and DuPont tyvek home wraps and tapes.Dan - Architekt Homes
I purchased Earthwool from DIO for the first time on a little bathroom renovation a few weeks back and from what I can tell you I received more m2 per pack than other manufacturers. I got the whole order into the back of my ute , the results I got acoustically were very good and the Knauf Earthwool was nowhere near as itchy as some of the other brands! I will be using DIO on our next “NEW Home” project.
Thanks very much for the great service.
I have dealt with DIO on two occasions now and have always found their staff very friendly and helpful. Team member arrived at the date and time given and provided some very helpful advice.
I have no hesitation in using DIO again and highly recommend to family, friends and others to use them.
I would like to leave a compliment for Dave and the staff at DIO for the excellent customer service provided yesterday.
After encountering some problems ordering from the website, I contacted DIO by phone and Dave was only too happy to confirm the order via phone and ensure free delivery. Within three hours, the insulation was delivered to my door. Three hours!
I can't thank you all enough for such a swift response considering the time pressures we are under with the build.
DIO is clearly the premium option for insulation in Canberra, and I'll be making sure everyone knows this in future.